CANCELLATION POLICY

We understand that sometimes things go wrong, and you cannot make your appointment, or you have to change it at the last minute. As long as you let us know within 24 hours of your appointment time, there will be no charge for changed bookings.

If you are unable to give us at least 24 hours notice of cancellation, then we reserve the right to charge the full appointment fee.

Should you cancel within 24 hours of your appointment time on 2 separate occasions then we reserve the right to charge the full amount for your appointment in advance of your booking. This deposit will be non-refundable for any late cancellations. 

This cancellation policy applies to coronavirus affected clients as well. However, if you show up to your appointment with any covid-19 symptoms, including a high temperature, you will not be permitted to enter the Winners 2000 building, and you will be charged the full amount of your booked appointment.

So please… Let us know in advance!